Last Updated: October 10, 2023
Welcome to WaterWorks UK. These Terms of Service ("Terms") govern your use of our website and water delivery services. By accessing our website or using our services, you agree to these Terms and our Privacy Policy.
If you do not agree with these Terms, please do not use our services or access our website.
WaterWorks UK provides water delivery services to homes and businesses throughout the United Kingdom. Our services include:
To use certain features of our services, you may need to register for an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete.
You are responsible for safeguarding your account password and for any activities or actions under your account. We recommend using strong passwords and not sharing your account credentials with others.
4.1 Subscription Plans
Our water delivery services are available through various subscription plans. The details of each plan, including pricing, delivery frequency, and included items, are described on our website.
4.2 Billing
For subscription services, you will be billed in advance on a recurring basis according to your selected plan (monthly, quarterly, etc.). All payments are non-refundable except as provided in these Terms or required by law.
4.3 Price Changes
We reserve the right to adjust pricing for our services at any time. We will provide notice of any price change by email at least 30 days before the change takes effect.
4.4 Cancellation
You may cancel your subscription at any time by contacting our customer service team. Cancellations must be received at least 5 business days before your next scheduled delivery to avoid being charged for that delivery.
5.1 Delivery Schedule
Deliveries will be made according to the schedule specified in your subscription plan. You will receive a notification before each delivery. We strive to maintain consistent delivery schedules, but delivery times may vary.
5.2 Delivery Access
You are responsible for ensuring that our delivery personnel can safely access your delivery location. If we cannot complete a delivery due to access issues, we may need to reschedule, and additional charges may apply.
5.3 Product Quality
If you receive a water product that you believe is defective or damaged, please contact us within 3 days of delivery, and we will arrange for a replacement or refund.
5.4 Equipment Returns
Water dispensers and other equipment provided as part of your subscription remain the property of WaterWorks UK. Upon cancellation of your subscription, you must return this equipment in good condition, or you may be charged for its replacement.
You agree not to:
All content on our website, including text, graphics, logos, images, and software, is the property of WaterWorks UK or our content suppliers and is protected by intellectual property laws. You may not use, reproduce, distribute, or create derivative works from this content without express permission.
To the maximum extent permitted by law, WaterWorks UK shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or relating to your use of our services.
Our total liability for any claims under these Terms shall not exceed the amount you paid to us for the services in the 12 months preceding the claim.
You agree to indemnify and hold harmless WaterWorks UK and its officers, directors, employees, and agents from any claims, liabilities, damages, losses, costs, or expenses arising out of your breach of these Terms or your use of our services.
We may modify these Terms at any time by posting the revised Terms on our website. Your continued use of our services after such changes constitutes your acceptance of the revised Terms.
We may terminate or suspend your account and access to our services at any time, without prior notice or liability, for any reason, including if you breach these Terms.
These Terms shall be governed by and construed in accordance with the laws of the United Kingdom, without regard to its conflict of law principles.
Any dispute arising from these Terms shall be resolved through negotiation, mediation, and, if necessary, arbitration in London, United Kingdom.
If you have any questions about these Terms, please contact us at:
WaterWorks UK
123 Waterside Way
London, EC1A 1BB
United Kingdom
Email: [email protected]
Phone: +44 20 7946 0958