Privacy Policy

Last Updated: October 10, 2023

1. Introduction

WaterWorks UK ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our water delivery services.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the site or use our services.

2. Information We Collect

We collect information that you provide directly to us when you:

  • Register for an account
  • Subscribe to our water delivery service
  • Fill out a form
  • Contact customer service
  • Participate in surveys or promotions

The types of information we may collect include:

  • Personal identifiers (name, email address, phone number, postal address)
  • Payment information (securely processed through our payment processors)
  • Account login credentials
  • Preferences and service history

We also automatically collect certain information when you visit our website, including:

  • IP address
  • Browser type
  • Device information
  • Pages viewed and time spent on our site
  • Referring website

3. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our services
  • Process transactions and send related information
  • Respond to your comments, questions, and requests
  • Send you technical notices, updates, security alerts, and administrative messages
  • Communicate with you about products, services, offers, and events
  • Monitor and analyze trends, usage, and activities
  • Detect, prevent, and address technical issues
  • Comply with legal obligations

4. Sharing of Information

We may share your information with:

  • Service providers who perform services on our behalf
  • Professional advisors, such as lawyers, auditors, and insurers
  • Government or regulatory authorities when required by law
  • Business partners with your consent

We do not sell your personal information to third parties for marketing purposes.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with small amounts of data that may include an anonymous unique identifier.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

For more information about cookies, please see our Cookie Policy.

6. Data Security

We implement appropriate technical and organizational measures to protect the security of your personal information. However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Right to access the personal information we hold about you
  • Right to rectify inaccurate personal information
  • Right to erasure of your personal information
  • Right to restrict or object to processing
  • Right to data portability
  • Right to withdraw consent

To exercise these rights, please contact us using the information provided below.

8. Children's Privacy

Our services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

WaterWorks UK
123 Waterside Way
London, EC1A 1BB
United Kingdom

Email: [email protected]
Phone: +44 20 7946 0958